Privacy Policy

1. Introduction

Majestic Studios (“we”, “us”, “our”) respects your right to privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

2. What Personal Information We Collect

We only collect personal information that is necessary to fulfill your orders and provide our photography and printing services:

  • Identity & Contact Data: Your name, surname, email address, phone number, and physical/delivery address.

  • Visual Data: Photographs and images taken during our photo shoots or supplied by you for printing.

  • Transaction Data: Order details, billing addresses, and proof of purchase.

(Note: We do not use tracking cookies, Google Analytics, or advertising pixels on our website.)

3. How We Use Your Information

We only use your personal information for the exact purpose it was collected, including:

  • Providing professional photography services and processing your images.

  • Fulfilling orders for customized printed products (e.g., mugs, bags, canvases).

  • Communicating with you regarding bookings, quotes, invoices, and order deliveries.

We do not send promotional marketing newsletters or unsolicited marketing communications.

4. Online Payments

Our website is built on WooCommerce and integrates with PayFast to process online payments securely.

  • When you pay online, your payment details (such as credit card numbers or banking details) are processed directly by PayFast using encrypted technology.

  • Majestic Studios does not store or have access to your credit card or banking details.

5. Sharing Your Information

We do not sell or rent your personal information. We only share necessary details with trusted third parties to deliver our services:

  • PayFast: To process your payments securely.

  • Courier & Delivery Services: To deliver your printed products.

  • Printing Suppliers: Only when required to fulfill specific custom orders.

  • Law Enforcement: If required by legal or regulatory obligations.

All third-party service providers are required to handle your information securely and confidentially in accordance with POPIA.

6. Protecting Your Information

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, damage, or destruction. Physical records are securely stored, and our digital website environment uses standard security protocols.

7. Portfolio and Social Media Usage

Photographs are considered personal information. We will never publish photos of you or your family on our website, social media channels, or promotional materials without your explicit consent.

8. Your Rights Under POPIA

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you.

  • Request that we correct, update, or delete your personal information.

  • Object to the processing of your personal information.

  • Lodge a complaint with the Information Regulator of South Africa ([email protected]) if you believe your rights have been infringed.

9. Contact Information

If you have any questions regarding this policy or wish to exercise your privacy rights, please contact us.